Mrlucky Terms and Conditions – Complete Platform Usage Guide

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and MrLucky ("Platform", "We", "Company") governing the use of mrlucky.onl and all related services.

By accessing, registering, or using any part of our platform, you expressly agree to be bound by these Terms and all policies referenced herein, including our Privacy Policy and Responsible Gambling Guidelines.

Mrlucky reserves the right to modify, update, or replace any part of these Terms at any time. Notice of changes will be communicated through the platform, and continued use after the changes take effect will be deemed acceptance of the updated terms.

2Eligibility & Registration

To register and use the mrlucky platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Having full legal capacity to enter into a binding agreement.
• Not residing in a jurisdiction where online betting is prohibited by law.
• Never previously deregistered or banned from the mrlucky platform.
• Providing true, accurate, and current personal information during registration.

Mrlucky conducts a strict age and identity verification (KYC) process. We reserve the right to request additional supporting documents at any time to ensure compliance with these verification requirements. Any account found to be in violation of the eligibility conditions will be terminated and the remaining funds processed in accordance with established procedures.

3User Account

Each user is only permitted to hold one (1) active account on the mrlucky platform at any one time. This restriction covers the use of different names, email addresses, phone numbers, payment methods, or devices to create additional accounts.

You are solely responsible for all activities that occur under your account, including any unauthorized use. You must:

• Choosing a strong and unique password for your mrlucky account.
• Not disclosing your login credentials to any third party.
• Notify us immediately if you suspect your account has been accessed without authorization.
• Ensuring that the personal information in your account is always accurate and up to date.
• Log out of your account after each session, especially on shared devices.

Mrlucky will not be liable for any losses arising from unauthorized account use resulting from a user's negligence in safeguarding their login credentials.

4Deposits & Payments

Mrlucky supports a variety of secure and convenient local payment methods for Malaysian players. Available deposit methods include DuitNow, FPX (all major Malaysian banks), Touch 'n Go eWallet, and Boost. All deposits are processed instantly upon confirmation from the payment provider.

Deposit-related terms are as follows:

• The minimum deposit is RM10 per transaction.
• All deposits must be made using a payment method registered in the user's own name.
• The use of third-party bank accounts or digital wallets for deposits is strictly prohibited.
• Mrlucky does not charge any processing fees for deposits; however, third-party payment providers may impose their own charges.
• Any suspicious deposit activity will be investigated and the associated account may be temporarily suspended during the investigation.

5Cash Withdrawal

Mrlucky is committed to processing withdrawals promptly and transparently. All withdrawals will be processed to the same payment method used for the deposit ("same-source principle"), except in specific circumstances that require an alternative method.

Withdrawal processing times are as follows:

• DuitNow & FPX: 15 minutes to 2 hours (business days)
• Touch 'n Go eWallet: 15 minutes to 1 hour
• Boost eWallet: 15 minutes to 1 hour

Additional withdrawal conditions that must be met:

• The minimum withdrawal is RM30 per transaction.
• Full KYC verification must be completed before the first withdrawal request is processed.
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal.
• Mrlucky reserves the right to request additional documents for withdrawals exceeding a certain amount as a standard security measure.

6Bonuses & Promotions

Mrlucky offers a wide range of bonuses and promotions for both new and existing members. All bonus offers are subject to specific wagering requirements clearly stated in each promotion's terms.

General principles applicable to all mrlucky bonuses:

• Each bonus may only be claimed once unless otherwise stated.
• Bonuses cannot be transferred to another account or converted directly to cash without fulfilling the wagering requirements.
• Wagering requirements must be fulfilled within the time frame set for each promotion. Unused bonuses within that period will expire automatically.
• Mrlucky reserves the right to void bonuses and related winnings if abuse or misuse of promotions is proven.
• The use of multiple accounts, VPNs, or other methods to gain an unfair advantage in promotions is prohibited and may result in account termination.

7Game Rules

All games offered on the mrlucky platform use a Random Number Generator (RNG) certified by an independent auditing body. This ensures that every game outcome is completely random and cannot be manipulated by any party, including the platform itself.

Players are required to comply with the following rules when using the platform:

• Using any automated software or methods (bots, scripts, or third-party programs) to play or place bets is strictly prohibited.
• Exploiting any technical bugs or system vulnerabilities to obtain illegitimate wins is strictly prohibited. Any such winnings will be voided.
• Game results recorded by mrlucky's servers are final and binding.
• In the event of a discrepancy between what is displayed on the user's screen and the server records, the server records shall prevail.

8Responsible Wagering

Mrlucky cares about the well-being of all our players. We believe that betting should be an enjoyable entertainment activity, not a source of stress or financial difficulty.

Our platform provides a range of responsible wagering tools that you can use at any time:

• Daily/Weekly/Monthly Deposit Limits: Set a deposit limit that suits your budget.
• Loss Limits: Set a maximum loss limit within a defined period.
• Temporary Self-Pause: Suspend access to your account for 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: Permanently closing your account if you require more serious assistance.

If you need assistance with a gambling-related problem, please contact our support team or visit the Responsible Gaming for more information and support resources.

9Privacy & Data

The collection, use, and protection of your personal data is governed by the mrlucky Privacy Policy, which forms part of this agreement. By using the platform, you consent to the processing of your personal data in accordance with the Privacy Policy stated at Privacy Policy page ours.

In summary, mrlucky:

• Only collecting data necessary for platform operations and legal compliance.
• Not selling or disclosing your personal data to third parties without your consent, unless required by law.
• Using industry-standard encryption and security measures to protect your data.
• Providing you the right to access, correct, or request deletion of your data in accordance with applicable laws.

10Liability Limits

The mrlucky platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly 24/7, we cannot guarantee that the service will always be free from technical disruptions.

Mrlucky will not be liable for:

• Indirect, consequential, or incidental losses arising from the use of the platform.
• Service disruptions caused by circumstances beyond our control (force majeure), including internet outages, natural disasters, or actions by authorities.
• Losses arising from unauthorized account access due to user negligence.
• Inaccurate information provided by users during the registration or KYC process.

11Account Termination

Mrlucky reserves the right to suspend, restrict, or terminate a user's account at any time and without prior notice if there is evidence or reasonable suspicion that the user has:

• Violating any part of these Terms and Conditions.
• Registering using false or misleading information.
• Engaging in fraud, money laundering, or any other illegal activities.
• Attempting to hack, manipulate, or damage the platform's systems.
• Under 18 years of age.

Users may also request account closure by contacting our support team. Any valid remaining balance in an account terminated at the user's request will be processed for withdrawal once all security checks are complete.

12Changes to Terms

Mrlucky reserves the right to modify, add, or remove any part of these Terms at any time due to operational needs, legal changes, or technical requirements. Any material changes will be communicated to users via the platform at least 7 days before taking effect.

It is your responsibility to review these Terms periodically. The "Updated" date at the top of this document indicates when the Terms were last revised. Continued use of the mrlucky platform after any changes take effect constitutes your acceptance of the updated Terms.

If you have any questions regarding these Terms and Conditions, please contact our customer support team, available 24 hours a day, 7 days a week via live chat on the platform.